Integration of MS Lync, mobile clients for Android, and new AgentOne Heidelberg, January 24, 2012 so versatile tasks and technologies in the field of contact centers evolve, as diverse the Sikom Software GmbH on this year’s CallCenterWorld presents itself. From 28 February to 1 March the company in the Estrel Convention Center in Berlin will present new solutions, as well as further developments of established products. At the A12/B7 in Hall 5 booth, SIKOM shows among other things its mobile clients for contact centers, the Android OS-based MS Lync-integration and current extensions of contact Center Suite AgentOne. In addition, experts of the company will hold several lectures. For a company like Sikom, with ongoing product development has utmost priority, three drivers are crucial.
The one we are working on solutions, follow the General trends such as, for example, mobility. Also new products or platforms such as MS Lync and Android on the market, are exciting for us in turn by the Opportunities arise. “We are also of independent always strive to develop own solutions and improve”, explains Jurgen H. Hoffmeister, managing partner of Sikom Software GmbH. A trade fair such as the CallCenterWorld is of course an excellent opportunity to present our work to the market and to obtain feedback, because visitors can test our current developments at our booth live. ” With the MS Lync Server 2010, Microsoft has introduced a concept that brings together the different methods that people communicate on a single user interface. This unified interface combines voice communication, instant messaging, as well as audio, video and Web conferencing to a comprehensive and contextual product. Also ideal for contact centers to make usable MS Lync, Sikom has developed an integration solution that is related. This includes also trusted applications with instant messaging, routing, IVR via UCMA 3.0 in addition to a PSTN gateway for voice communication.