For the established contact Center Suite AgentOne Sikom has developed a new Web frontend concept both the inbound and the outbound usage, which will be presented at the fair. In particular, the advantage is that the client regardless of the operating system can be used by Web 2.0 technologies. Also on CallCenterWorld: a series of new inbound functions for AgentOne. These include developments such as mobile clients for the Android operating system and a simulator module for testing complex contact center environments, as well as the generation of reliable raw data for test statistics. Moreover Callflow control introduces in this context the introduction of a data provider to the use of statistical models and an advanced Sikom. It serves the administration of complex Callflows via Web OS.
Sikom has developed the software WatchMan for the introduction of integrated communication monitoring of servers is presented also at the booth A12/B7 in Hall. sites. Away from the stand, Sikom experts will hold various lectures. On September 29. February theme is available in the Messe-Forum Hall 3 at 15: 00 contact center without borders agent one”on the agenda. This Sikoms universal and independent Routinginstanz for all channels, including social media and documents, is presented in detail. Three times, SIKOM on the tele talk is demo Forum.
On 28 February at 16.00, on 29 February at 10: 00 and on 1 March at 10:45. The topic of automation will each focus on”available. The speaker will explain with examples how customer requests can be accepted, to efficiently distribute, evaluated with intelligent systems on all channels and sensibly managed. The Sikom Software GmbH is leading manufacturer and provider of contact center solutions and automated voice applications and is one of the most innovative companies in the field of telecommunications. Based on open standards, Sikom realized powerful and future-proof solutions to optimize communication processes in all industries. Core products of the comprehensive portfolio are multiple excellent, multimodal language dialog platform VoiceMan, as well as the Contact Center Suite AgentOne, the voice authentication of United voice ID and the billing system and the Sikom AlarmServer t.e.o. . Sikom is based on strong partnerships, including his success in major research projects with universities and industrial partners. The customers include companies such as Telekom, inter insurance, Signal Iduna, arvato, Boehringer Ingelheim, Techem, Bayer Schering Pharma, Henkel, Microsoft, numerous supply companies, banks and savings banks as well as authorities and municipalities.
